Commendation or Complaint

Our mission is to work in partnership with our community to preserve life, maintain human rights, protect property, and improve the quality of life by providing quality police services to all in a fair, sensitive and professional manner.

We strive to provide the best police services possible to the citizens of our community. If you have contact with a member of your police department and have a compliment or complaint, please contact us. It is through active citizens interest this Department is able to maintain the high standards of professionalism and rapport with the community it serves.

It is the policy of the City of Carbondale Department to investigate all complaints against Department personnel, regardless of the source of such complaints. Investigations of these complaints are conducted through standardized procedures demonstrate the Department's desire to provide honest, efficient police service and to inspire public confidence in police department personnel. A regulated program of complaint review also ensures the fair and impartial treatment of Department personnel who become subject to the internal affairs procedure.

For more information, or to compliment or complain on a member of the City of Carbondale Police Department, please call the Office of Professional Standards at (618) 457-3200, ext. 555, or contact either the Office of the City Manager or the Board of Fire & Police Commissioners at (618) 549-5302.

Download Commendation or Complaint Form