The City of Carbondale Police Department will soon provide citizens with the ability to report certain crimes online. Currently, the police department processes certain offenses by telephone, through the Tele-Serve Program, which is staffed by a police officer. The objective of this program is to handle those calls for service which do not require the presence of a police officer and to provide more time for problem-solving activities by field officers. The function of Tele-Serve is to investigate and record certain non-emergency, less serious calls for service either by telephone, walk in, or mail. This function offers an additional service to the community. The following is a list of reports which may be reported through the Tele-Serve Officer and soon by our online Crime Reports form:
- Bicycle Theft
- Criminal Damage to Property
- Deceptive Practice
- Follow-up Reports
- Harassment by Telephone
- Incident/Information Reports
- Retail Theft
- Service Station Drive-Off’s
- Theft Under $300
In order for any report to be eligible for telephone or online reporting, the following requirements must be met:
- There is no serious injury or imminent danger of injury.
- The incident is not in progress.
- The incident has not just occurred, to the point where response by a police officer would be advantageous.
- There are no suspects or witnesses to be interviewed.
- There is no physical evidence available.
Tele-Serve reports are available Monday though Friday, 8 a.m. - 5 p.m., or by appointment. Please call the City of Carbondale Police Department at (618) 457-3200, ext. 0, to determine if your report is eligible to be reported by telephone.